FAQ's

Welcome to Benflair Help Center

We have answered the most common questions to help you get quick clarity regarding orders, payments, shipping, returns, and more.

1. ABOUT BENFLAIR

What is Benflair?

Benflair is an online fashion store offering a wide range of shoes, clothing, and lifestyle products designed for style, comfort, and affordability.

2. ORDER RELATED QUERIES

How do I place an order?

You can place an order by selecting your desired product, adding it to the cart, and completing the checkout process using secure payment options.

Can I modify my order after placing it?

Order modifications are not guaranteed. You can contact support immediately after placing the order for assistance.

How do I know if my order is confirmed?

Once your payment is successful, you will receive an order confirmation via email or SMS.

3. PAYMENT RELATED QUESTIONS

What payment methods do you accept?

We accept:

UPI
Credit/Debit Cards
Net Banking
Wallets (if available)

Is it safe to make payments on your website?

Yes, all payments are processed through secure and encrypted payment gateways, ensuring complete safety.

Do you store my payment details?

No, we do not store any sensitive payment information like card details, CVV, or OTP.

4. SHIPPING & DELIVERY

How long does delivery take?

Orders are typically delivered within 5–10 business days after dispatch.

How can I track my order?

You will receive a tracking ID once your order is shipped, which can be used to track your delivery.

Do you deliver all over India?

Yes, we deliver across India.

5. RETURN & REFUND

Can I return a product?

Yes, you can request a return within 7 days of delivery, provided the product is unused and in original condition.

How long does it take to get a refund?

Refunds are processed within 5–7 business days after approval.

What if I receive a damaged or wrong product?

You should contact us within 48 hours with proof, and we will arrange a replacement or refund.

6. CANCELLATION

Can I cancel my order?

Yes, orders can be canceled within 12 hours of placing the order.

Can I cancel after shipping?

No, once the order is shipped, cancellation is not possible.

7. ACCOUNT & SUPPORT

How can I contact customer support?

You can contact us via:

Email: swaytowear@gmail.com
Phone: +91 7348235607

What are your support hours?

Monday to Saturday: 10:00 AM – 7:00 PM (IST)

8. GENERAL QUESTIONS

Are the products original and high quality?

Yes, we ensure all products meet quality standards before listing.

Do product colors exactly match images?

There may be slight variations due to lighting and screen differences.

BUSINESS INFORMATION

Website Name: Benflair
Website URL: https://benflair.shop/
Business Category: Shoes, Clothing & Fashion Products

BUSINESS OWNERSHIP

This website is owned and operated by PRIYANSHU SINGH.
This website is owned and managed by PRIYANSHU SINGH.

CONTACT SUPPORT

For any additional questions, feel free to reach out:

Email: swaytowear@gmail.com
Phone: +91 7348235607